Refund policy
Refund & Return Policy
Visache Return & Refund Policy
Last Updated: Aug 19, 2026
At Visache, we stand behind the quality of our products. That is why we offer a 90-Day Money-Back Guarantee under the terms outlined below. By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements and limitations.
1. 90-Day Money-Back Guarantee (Unopened Products Only)
You have 90 days after the confirmed delivery date to request a return and a refund, provided the product is unopened, unused, and in its original, sealed condition.
To qualify for a refund, ALL of the following conditions must be met:
- Condition: The item must be in the exact same condition as when you received it. It must be unused and sealed, with the hygiene seal intact and no signs of wear or tampering.
- Packaging: The product must be returned in its original, undamaged packaging, including any branded boxes, pouches, or protective materials.
- Proof of Purchase: A valid receipt or proof of purchase is required (e.g., order confirmation email or invoice).
Carrier delivery confirmation constitutes conclusive proof of delivery and establishes the start of the 90-day window, even without a signature. Requests submitted after this window will not be approved.
2. Non-Returnable Items
Because we sell personal care and beauty products, the following cannot be returned:
- Opened, used, or unsealed products, for hygiene and safety reasons
- Sale items and gift cards
- Custom or personalized products
- Hazardous materials, flammable liquids or gases
- Free gifts, bonus items, and post-purchase add-ons, whether used or unused. Limited-time post-purchase offers are final sale due to deeply discounted pricing.
If you return the originally paid item that qualified you for a free promotional item, the free item(s) must also be returned unused. Failure to do so may result in a partial refund, with the value of the free item(s) deducted from your total.
Please contact us if you have questions about your specific item.
3. How to Start a Return
- Email support@visache.com with your order number and the reason for your request.
- Our team will review your request and respond within 3 business days.
- Once your return is approved, ship the item to the address provided in your return authorization. Use a reliable carrier with tracking, and package the item securely in its original packaging.
Items sent back without first requesting a return will not be accepted.
4. Refund Processing
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at support@visache.com.
5. Damaged, Defective, or Incorrect Items
Please inspect your order upon receipt. If you receive a damaged, defective, or incorrect product, contact us at support@visache.com within forty-eight (48) hours of delivery, with your order number and supporting photos.
You do not need to return the damaged item. We will send a replacement at no cost or issue a full refund, at our discretion.
6. Shipping Fees
Shipping and handling fees are non-refundable in all circumstances, including approved refund requests, as they are paid directly to our shipping and fulfillment partners. Return shipping costs are the customer’s responsibility, unless the item received was defective or incorrect.
If a package is refused at delivery, a restocking and handling fee of 15% of the total order value will be deducted from any refund issued. This applies even if the original order qualified for free shipping. Shipping and handling costs are incurred at the time of dispatch and cannot be recovered once a delivery attempt has been made. If you have any concerns about your delivery, please contact us before refusing a package.
7. Lost or Undelivered Packages
If your package does not arrive within the estimated delivery timeframe, contact us at support@visache.com to start a carrier investigation. Refund or replacement eligibility for lost packages is determined once the carrier investigation is complete. It is subject to the 90-day window from the confirmed or estimated delivery date. We are not responsible for packages lost due to incorrect shipping information provided by the customer.
8. Order Cancellations
You may request cancellation of an order within two (2) hours of purchase by contacting support@visache.com. After this window, orders automatically enter our fulfillment queue and cannot be cancelled, as processing and shipment begin immediately. If your order has already shipped, you remain eligible for the 90-Day Money-Back Guarantee once delivered, provided all conditions above are met.
9. Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
10. Subscriptions & Recurring Orders
10.1 Subscription Refund Eligibility
If your order includes a subscription, the 90-Day Money-Back Guarantee applies only to your first shipment. It is the customer’s sole responsibility to manage or cancel the subscription within the 90-day guarantee period. Subscription renewals are not eligible for refunds. Failure to cancel before a renewal billing date does not constitute grounds for a refund.
10.2 Automatic Renewal
YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW UNLESS CANCELLED. YOU WILL BE CHARGED THROUGH YOUR PAYMENT METHOD EVERY 30 DAYS, OR AT YOUR SELECTED DELIVERY CADENCE. BY SUBMITTING YOUR INITIAL ORDER, YOU EXPRESSLY AGREE TO THE TERMS OF THE AUTO-RENEWAL AND UNDERSTAND THIS SUBSCRIPTION POLICY.
10.3 Cancellation
You may cancel your subscription at any time. To avoid a recurring charge, you must cancel at least twenty-four (24) hours before your next scheduled billing date. You can cancel through your account portal or by contacting us at support@visache.com. All cancellations are effective as of the last day of the current billing period. No refunds will be issued for renewal charges already processed at the time of cancellation.
10.4 Billing Information
You are obligated to provide current, complete, and accurate billing information, and to promptly update it to keep your account current. Changes can be made through your customer portal or by contacting support@visache.com.
11. EU / UK 14-Day Cooling-Off Period
If your order is shipped to the European Union or the United Kingdom, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. The item must be returned unused and unopened, with the hygiene seal intact and in its original packaging, along with proof of purchase.
Please note: for hygiene reasons, sealed personal care goods that have been unsealed after delivery are exempt from the cooling-off right under consumer law, except where the item is faulty.
12. Chargebacks & Payment Disputes
If a chargeback or payment dispute is active, a refund cannot be issued until the dispute is closed. We encourage all customers to contact us directly at support@visache.com to resolve any concerns before involving their bank. This allows us to process refunds much faster and avoid unnecessary delays.
13. Policy Amendments
Visache reserves the right to update or amend this policy at any time without prior notice. Changes take effect immediately upon publication on our website.
14. Acknowledgment of Policy
BY PLACING AN ORDER WITH VISACHE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THE TERMS OUTLINED IN THIS REFUND POLICY IN THEIR ENTIRETY.
Contact Information
For all refund and return inquiries, please contact us at:
ASGORD LLC
1209 Mountain Road PL NE
United States
Email: support@visache.com
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To start a return or ask any questions, contact us at support@visache.com. Items sent back without first requesting a return will not be accepted. We appreciate your understanding and thank you for your support.