Shipping policy

Shipping Policy

 

Thank you for shopping with Visache! We are committed to providing a smooth and transparent shipping experience. Please read our policy carefully to understand how and when your order will be processed and delivered.

Order Processing Time

  • All orders are processed within 1 - 3 business days. Most weekday orders are processed within 24 hours.
  • Orders are not processed or shipped on weekends or public holidays.
  • During periods of high order volume, processing may take slightly longer. We will notify you if your order is affected.
  • Orders can be cancelled within two (2) hours of being placed. After this window, orders automatically enter our fulfillment queue and cannot be changed or cancelled. Please see our Refund Policy for details.

Delivery Time

  • After your order has been dispatched, standard delivery takes approximately 7 - 12 business days, depending on your location.
  • Delivery times may vary due to your location, customs procedures, postal service conditions, or other circumstances beyond our control.

Shipping Rates

  • Shipping charges are calculated based on your location and order details, and will be displayed at checkout before payment.
  • Shipping and handling fees are non-refundable, as outlined in our Refund Policy.

Order Tracking

  • All orders include tracking information. Once your order has been packed and handed off to our fulfillment partners, you will receive a shipping confirmation email with your tracking number.
  • You can use your tracking number at any time to check the status of your shipment on our Track Your Order page.

International Shipping

  • We ship worldwide.
  • In certain countries (e.g. Canada and Brazil), customs taxes or import duties may apply. These charges are the sole responsibility of the buyer and are not included in your order total.
  • International delivery times may vary depending on the destination country and any applicable customs procedures.

Failed Deliveries & Missed Packages

  • If you are not home at the time of delivery, your package may be redirected to a local pickup point. It will be held there for up to 7 days before being returned to our warehouse.
  • If a delivery fails due to an incorrect shipping address or the recipient being unavailable, we reserve the right to charge a redelivery fee. The fee is $5 or the original shipping cost, whichever is higher.
  • If the package cannot be retrieved and additional product charges are incurred, these may also be passed on to the buyer.
  • If a package is refused at delivery, a restocking and handling fee of 15% of the total order value will be deducted from any refund issued, as outlined in our Refund Policy.
  • Please ensure your shipping address is accurate and complete at the time of purchase to avoid these situations.

Lost or Delayed Packages

  • If your package does not arrive within the estimated delivery timeframe, contact us at support@visache.com and we will start a carrier investigation.
  • Carrier delivery confirmation is considered proof of delivery to the address provided, even without a signature.
  • We are not responsible for packages lost due to incorrect shipping information provided by the customer.

Contact Us

  • If you have any questions or concerns about your order, shipping status, or delivery, our customer support team is happy to help.
  • You can reach us at support@visache.com.

We appreciate your patience and understanding. Shipping timelines are estimates and may be subject to delays outside of our control. Thank you for your support.

Visache
c/o ASGORD LLC
1209 Mountain Road PL NE
United States